Snaglist / The app
What do you need help with?
Start with the question below. If you still need help, email support@usesnaglist.com.
The current app and what is planned for v2.0
The current live Snaglist app works offline. Project records and photos stay on your device; it has no online services. Contractor links, account sync and the manager portal are planned for v2.0. No release date has been announced.
Buying Pro does not enable these upcoming online features today. For help with saved records or the current app, email support@usesnaglist.com. Keep copies of important exported reports and photos. Reinstalling the app can remove records stored only on your device.
Can I send a Contractor link from the current app?
No. The current live app works offline and does not provide online Contractor links. Browser sharing without a recipient account is planned for v2.0. You can use your exported report to discuss the work with your contractor today.
Will Contractor links have PIN protection?
Optional PIN protection is planned for v2.0 Contractor links. The sender will be able to share a PIN separately from the link. This is forthcoming functionality, not a feature available in the current offline app.
Can contractors submit completion photos online today?
No. Online evidence submission and manager review are planned for v2.0. The current app does not receive contractor uploads. Keep follow-up photos and work notes with your project record and agree the work directly with the people involved.
Which devices can I use?
The current offline Snaglist app is available on the App Store for iPhone and iPad. Check the listing for device compatibility. A browser companion for managers is planned for v2.0.
How will submission and approval differ in v2.0?
In the planned online workflow, a contractor’s completion photo will submit the work for review. The manager will then accept it or request changes. Submission will not close the snag automatically. Online submissions and manager review are not available in the current app.
Will my projects sync with the manager portal?
Account sync and a browser manager portal are planned for v2.0. Projects in the current app are stored on your device; they do not sync with a portal or another device. No v2.0 release date has been announced.
How do I report an app problem?
Email the app version, device model and the steps that caused the problem. Remove customer details, passwords, PINs and private link tokens from screenshots. We will ask for any additional information needed to investigate.
Reports and subscriptions
Check the export options in the app for your installed version and plan. If a report does not look right, tell us which part is missing or incorrect.
For billing, refunds or cancellation, use your Apple account. Manage an Apple subscription.